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Purpose

Why have a feedback procedure?

The purpose of the procedure is to reassure you that we value our dealings with you, and that in all our activities we seek to act responsibly and effectively , and be accountable for the way in which we act. In order to do this, constructive feedback is helpful. Also, a serious complaint can be stressful and time consuming for all involved. Having a formal procedure to follow may help minimise stress and reduces the time taken to handle the matter.

Who can use the procedure?

This procedure is for the general public who come into contact with us and who may not know who to approach about issues that have arisen when dealing with us. This procedure is not for professional contacts with whom we work, often on a regular basis – they should express any concerns they have with the appropriate manager contact they have at the Commissioners (details of what they should do are normally covered by contracts and service level agreements.)